Teppo Kotirinta

Service Design — UX Magazine

Mention service design to your UX colleagues and you may find yourself unwittingly engaged in a game of Buzzword Bingo. Whether you call it “service design,” “holistic design,” “multi-channel experience design” or “cross-channel design,” chances are you’re all talking about the same thing. And your next challenge is defining exactly what you mean when you say “service design.”